The Donor Help Desk works in a combination of in-office and remote environments to provide fast and efficient customer service during our normal business hours of 8:00 a.m. - 5:00 p.m. CST Monday through Friday.

You can reach the Donor Help Desk at donor@unitedwaygmwc.org. A representative will be in touch in 1-2 business days during the campaign season.

Should you prefer to communicate by phone, please email us your name, company name, phone number, and a brief description of the issue and someone will call you directly.

What do I do if I cannot remember my login information?

Your login information was most likely sent in an email from your place of employment or United Way. If you have misplaced this information or did not receive it, please email donor@unitedwaygmwc.org to request your login credentials.

How can I see what I gave last year?

Individuals who pledged online in last year's workplace campaign can see the details of their past gifts and participation by clicking "Give" and selecting "Giving History" in the top menu. This will direct you to your Donor Hub, a customizable profile page to manage your philanthropic participation.

Additional information regarding prior gifts and designations can be provided by your Campaign Ambassador or by contacting donor@unitedwaygmwc.org.

I am a new employee. Can I still participate?

Yes. However, you might not be set up in the online system yet. Please send an email to donor@unitedwaygmwc.org that includes your employer and contact information. We will contact your Campaign Ambassador to get all the information we need to set you up. Login information will arrive in a welcome email once this process is complete (up to five business days).

What do I do if the payment method I want is not available?

Payment methods are specified by each individual workplace campaign prior to the campaign, and United Way does not dictate this. If you would like to pledge with a payment method not being offered, please contact your Campaign Ambassador to discuss your best option.

How do I use Apple Pay / Google Pay?

We’re excited that Give at Work now supports Apple Pay and Google Pay. To use one of these options, please log in to Give at Work via a browser already linked to your payment information. Select Credit Card / Apple Pay / Google Pay as your Payment Method. Choose your payment options and, in the Credit Card section, select Apple Pay or Google Pay, then click the Authorize with (Apple Pay / Google Pay) button.

PLEASE NOTE: If you choose Apple Pay or Google Pay, the onscreen confirmation may show the Total Amount of your charge to be $0. The Give at Work site will confirm payment details based on what you have selected when you submit your pledge. Click Continue to authorize that payment method and continue making your pledge.

Where can I find Stock / Securities transfer information?

Download Stock / Securities instructions as a PDF. Please contact Ross Bukouricz, United Way Controller, at rbukouricz@unitedwaygmwc.org or 414.263.8144 for information regarding what is needed to complete the transaction.

Where can I find Donor Advised Fund / Retirement Account transfer information?

Download Donor Advised Fund / Retirement Account instructions as a PDF. Please contact Ross Bukouricz, United Way Controller, at rbukouricz@unitedwaygmwc.org or 414.263.8144 for information regarding what is needed to complete the transaction.

How do I make a donation with multiple payment types?

You can only make one Payroll Deduction donation. However, you can make more than one donation with a different Payment Method. For example, you could donate $50 with a payment type of Payroll Deduction and add a Credit Card pledge on the Payment Method page as well. You could also return to the "Give Now" button at a later time and give a one-time credit card donation of $25, and even though both transactions were submitted separately, they count towards a total donation of $75.

If you do not see the option to make another pledge, please contact the Donor Help Desk at donor@unitedwaygmwc.org to update your account settings.

I am having trouble finding the organization I would like to donate to. What do I do?

On the "Select Investments" page, the second step of the pledging process, scroll to the bottom of the page and click "Find a Nonprofit". A list of United Way Funded Agencies sorted alphabetically will load. You can use the "Search" feature to look up the organization you would like to designate your dollars to. If the organization is not listed, you can use the "Expanded Search" feature or "Write-In" option located as an item in the "Search" feature. When using either of these, manually enter where you would like to designate your gift. Please include the city and state to ensure the correct organization is selected. If you need further assistance, please contact donor@unitedwaygmwc.org.

How do I change my pledge?

If you log in to the giving site and click the "Give Now" button, your current donation should show up with the option to "Modify Gift". If this is not the case, please contact the Donor Help Desk at donor@unitedwaygmwc.org and ask a representative to change your account settings to allow edits.

I want my spouse's or partner's contribution to be included in my donation recognition. How can I confirm this?

Please contact donor@unitedwaygmwc.org for confirmation on spousal or partner recognition. Please include both names and the company the pledge was made through.

Does United Way assess fees from my donation?

United Way of Greater Milwaukee & Waukesha County charges a 5% administrative fee for any gift designated to another nonprofit organization. Administrative fees are capped at a maximum of $250 per donor on an annual basis. Additionally, for campaigns administered by United Way of Greater Milwaukee & Waukesha County on behalf of another United Way, an additional 2% fundraising fee is charged and distributed to the local United Way. Exceptions apply for Tocqueville Society members and in cases where companies cover fees for their employees.